DueSnap Support

DueSnap helps you manage all kinds of expiry dates—food, meds, cosmetics, coupons, subscriptions, car inspections and more—just by taking a photo. If you have any questions or feedback, please reach out below.

Frequently asked questions

How do I use the app?

Tap "Snap to add" at the bottom of the home screen and photograph a product, a label, or a subscription screen—AI reads the name and date and adds it to your list. You can also pick an existing photo or screenshot from "Photos," or enter and edit items yourself with "Manual."

How do I import a screenshot?

Any due date shown on your screen—an online order page, a coupon, a subscription renewal date—can be captured by taking a screenshot and sharing it to DueSnap.

Step 1: Take a screenshot

• iPhone with a Home button (iPhone 8 / SE, etc.): press the side (power) button and the round Home button at the same time, then release.
• iPhone without a Home button: press the side button and the volume-up button at the same time, then release.
• Android: press the power button and the volume-down button at the same time (this can vary by device).

Step 2: Open sharing

• iPhone: tap the small preview that appears in the bottom-left corner right after the screenshot, then tap the share button (a square with an ↑) in the top right.
• Android: tap "Share" in the bar that appears at the bottom right after the screenshot.

Step 3: Choose DueSnap from the app list—scanning starts automatically.

Tip: you can also import later—open DueSnap and pick the screenshot via "Photos."
If DueSnap doesn't appear in the iPhone share sheet, update DueSnap to the latest version on the App Store. If it still doesn't appear, scroll the app row to the right and enable DueSnap under "More."

I'm not getting reminders

• Check that notifications for DueSnap are allowed in your device settings.
• Battery optimization / power-saving can delay or block notifications. Exclude DueSnap from battery optimization.
• No reminder is sent for an item whose date has already passed.

AI misread or couldn't read the date

Items AI isn't sure about get a needs-review (⚠️) badge. Tap the item's row to review and fix it. If a date couldn't be read at all, the item is saved as "no expiry date set," and you can add the date later from "Set expiry" in the list.

What does the ⚠️ badge on an item mean?

It's a "needs review" mark (a yellow ⚠️) shown when AI read the item but isn't fully confident. Please check that it's correct.

• To fix the details: tap the item's row to edit it.
• If it's already correct: tap the ⚠️ badge itself to mark it "checked"—the badge then disappears (you can undo right away).

Note: if the date itself couldn't be read, the item is saved as "no expiry date set" (not with a ⚠️), and you can set the date from "Set expiry" in the list.

What about my data and privacy?

Your saved dates and images are stored only on your device—never on the developer's servers. Only at the moment of scanning, the photo is sent to Google's Gemini API to read the name and date (the image is not stored after analysis). See the Privacy Policy for details.

Deleting data / switching phones

You can delete items individually in the app. Uninstalling the app removes the data stored on your device. When switching phones, use the app's share/export feature to move your data.

Availability

Available on iPhone and iPad (and Android). App languages: English and Japanese.